Goal+Statement

= Instructional Goal Statement: = = =

==Given the TRP (Troubleshooting Resolution Procedures) users will perform “hands-on” troubleshooting strategies to resolve technology issues and reduce on-site technician service calls by 50%. ==

= What is the problem that was originally voiced? =

The instructional goal is directly linked to two areas of concern:


 * Teachers have voiced a concern on the "gaps" between reporting the problem to the technology department and the problem being resolved. Teachers have tried problem solving to the best of their abilities, but have also voiced concerns, that they need more education and training in connectivity, hardware and software problem solving strategies.
 * IT Department has documented that 45% of all on-site service call within an 8 hour period can easily be remedied in the classroom by the teacher and or staff member through problem solving skills and additional education in common technology procedures.
 * A reduction in on-site service calls will enable the IT department to develop and offer more training on classroom technologies and other educational opportunities.
 * Reduce the cost of mileage on the district.

= What is needed to effectively achieve goal? =

New Troubleshooting Resolution Procedures (TRP) for Teachers and Staff Members.


 * Troubleshooting procedures to guides the user through a series of problem solving skills to help them independently resolve the technology issue within their classrooms.
 * Available through the District Website Links Page.
 * Designed exclusive to meet the technology needs and hardware of each school (K-12).
 * Built around the “five minute fixes” theory
 * Formal computer lab training and “hands on” – real life scenarios in the classroom environment.

= Clarifying the Instructional Goal: =

Instruction will be developed for all K-12 teachers and staff members. The Instruction will take place in two Training Sessions, Part I & II. Training sessions will be specially tailored and conducted at each school.

 Part 1 - Computer Lab Training


 * Provide training on the new Troubleshooting Resolution Procedures and resolving connectivity issues.
 * Provide training on identification of workstation components, to include: CPUs, Monitor, Printers, LAN data cables, Power cables, USB removable/non-removable cables and/or Bluetooth.
 * First training session in a series of 3 scheduled workshops to include connectivity, hardware and software issues.

 Part II - Hands on Training – “Real Classroom Scenarios”


 * Move training to the classroom for “hands on” troubleshooting in connectivity, hardware/software resolution.
 * Have participants work through TRPF as a group with instructor doing each tasks as required for resolution.

= Instructional Goal and Relationship to Organizational Goals: =

New technologies are introduced into the classrooms every day that require technology support, however, due to constant budge constraints, Administration has already stated that additional IT personnel will not be hired. Therefore, the IT Department and the Administrators has worked together and both parties are confident that the new TRP is a viable solution. It is projected, that once the TRP is implemented and utilized there will be a reduction in the number of on-site service calls. In addition, as we know in education, repetition leads to resolution. Once the requestor has performed the problem solving procedures, multiply times, they will not need to access the TRP for solutions. They will increase their problem solving abilities and in the process resolve some of the fears often associated with technology.