Performance+Objectives

Given the TRP (Troubleshooting Resolution Procedures) Manual users will perform troubleshooting procedures to identify and resolve connectivity issues to reduce on-site technician service calls by 50%.
 * Instructional Goal **

Given the new TRP Manual, administrators, teachers and staff members will be able to define a "network" and it's function within the organization, distinguish hardware components to include Network cable and Network Box within the classroom. At the conclusion of workshop, learners will have aquired the "hands-on" skills needed to determine connectivity and the problem solving skills to resolve non-connectivity issues without IT intervention.
 * Terminal Objective: **

1. Defining network and function. Identify non-connectivity to network - Steps for non-connectivity resolutions |||| == Performance Objective For Main Step: == ﻿ Learners will use the TRP Manual to define a "network" explore the benefits of the network and steps to identify non-connectivity to the network
 * **Task 1 Performance Objective: **


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A. True, B. False 2. A printer can be part of a network? A. True, B. False 3. What hardware component (s) is needed for network connection? A. Network Data Cable, B. Network Data Card, C. Network Data Box <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">D. All of the Above <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">4. Select a service provided by the network. <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;"> A. Document Storage and retrieval, <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">B. Internet, C. Email || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">( 2). Participants will also be introduced to a Network Data Cable and function and purpose and; (3) Network Data Boxes, location and function within the classroom || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">5. Is the computer’s Local C drive connected to the network? <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">A. Yes, <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">B. No <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">6. You can access the Internet or Email without a network connection? <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">A. True, <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">B. False <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">6. Match the pictures with their descriptions <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">A. Network Data Cable, <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">B. Network Data Port,C. Network Data Box, D. Network Card || <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">(two pictures shown - one depicts connectivity lights - choose A or B) || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">A. Insert one end of the network data cable into the network card data port. Tug lightly on each end of the cable to ensure the cables are inserted fully. <span style="color: black; font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">B. Insert one end of network data cable into the network data box. Tug lightly on each end of the cable to ensure the cables are inserted fully. || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">A. Insert one end of the network data cable into the network data card. Tug lightly on each end of the cable to ensure the cables are inserted fully. <span style="color: black; font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">B. Insert one end of network data cable into the network data box. Tug lightly on each end of the cable to ensure the cables are inserted fully. ||
 * **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Skill ** |||| **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Performance Objective ** || **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Test Item ** ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 10pt;">1.1 Reference TRP Section 1 - //Figure 1-1 - Network Defined/Determining non-connectivity// |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; margin: 0in 0in 0pt;">Given the TRP Manual, Learners will use the table referenced in Section 1, Figure 1-1 to define a network and functions, to identify non-connectivity. || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%;">1. A network is a group of computers and other devices that are connected by and can exchange data via some type of transmission media, such as a cable, wire or atmosphere?
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">1.2 Non connectivity see TRP Section 2 - //Location of Network Card to determine Network Connectivity.// |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">(1) As referenced in Section 2 of the TRP, participants will be introduced the Network Card, it's location, function, and how to identify a network connection.
 * **<span style="background-color: #ffffff; font-family: 'Times New Roman',Times,serif; font-size: 150%;">Task 2 Performance Objective: ** |||| **<span style="background-color: #ffffff; font-family: 'Times New Roman',Times,serif; font-size: 150%;">Performance Objective for Main Step: ** ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">2. Locate Network Card |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">By using the TRP, Learners will be able to identify the components/hardware associated with network connectivity by identification of connectivity lights ||
 * **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Skill ** |||| **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Performance Objective ** || **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Test Item ** ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 10pt;">2.1 Reference Section 2 - Figure 2-1 - //Recognizing Network Card and Determining connectivity// |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">Referencing Figure 2-1 participants will learn how to recognize the Network Card and location on the computer, and how to determine connectivity by the presence of indicator lights. || <span style="font-family: 'Times New Roman',Times,serif; font-size: 16px;">7. Which illustration shows connectivity and why?
 * == Task 3 Performance Objective: == |||| == Performance Objective for Main Step: == ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 10pt;">4. Go to TRP Section 3 - //Determining a Secure Network Card and Network Data Cable Computer Connection// |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">Referencing Section 3 of the TRP Manual – Learners will be able to follow troubleshooting steps as outlined by Figure 3-1 to determine a secure connection between the Network Data Cable and the Network Data Port. The troubleshooting procedures will be performed to ensure a secure connection and as the first step to resolving network non-connectivity.. ||
 * **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Skill ** |||| **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Performance Objective ** || **<span style="font-family: 'Times New Roman',Times,serif; font-size: 140%;">Test Item ** ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">4.1 Using Figure 3-1 Determining Secure Connection between Network Card & Network Data cable, Fig1a (Network Card) port to Fig 1b (Network Data Cable) |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">From Figure 3-1, participants will be able to locate Network Card, recognize Network Data Cable (Fig1b), and dissimulate Network Data Port (Fig 1a) to determine a secure connection between Network Data Cable (Fig 1b) and Network Card Data Port (Fig 1a). || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; margin: 0in 0in 0pt;">8. Ref. TRP Manual, What steps are needed to assure a secure connection between network card data port and network data cable?
 * == Task 4 Performance Objective: == |||| == Performance Objective for Main Step: == ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">5. Go to TRP Section 4 - //Determining a Secure Network Data Cable & Network Data Box Connection// |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">Referencing Section 4 of the TRP Manual – Participants will be able to follow troubleshooting steps as outlined by Figure 4-1 to determine a secure connection between the Network Data Cable and the Network Data Box. The troubleshooting procedures will be performed to ensure a secure connection and as the step 2 to resolving network non-connectivity.. ||
 * **<span style="font-family: 'Times New Roman',Times,serif; font-size: 130%;">Skill ** |||| **<span style="font-family: 'Times New Roman',Times,serif; font-size: 130%;">Performance Objective ** || **<span style="font-family: 'Times New Roman',Times,serif; font-size: 130%;">Test Item ** ||
 * <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">5-1 Using Figure 4-1 Determining Secure Connection between Fig 1a (Network Card), Fig 1b (Network Data Cable) and Fig 1c (Network Data Box) |||| <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">From Figure 4-1, participants will be able to locate a secure connection between Network Data Cable (Fig 1b) and Network Data Box (Fig 1c) within the classroom to ensure a secure connection || <span style="font-family: 'Times New Roman',Times,serif; font-size: 120%; line-height: normal; margin: 0in 0in 0pt;">9. What steps are needed to assure a secure connection between network data cable and network data box?